Cancellation & Refund Policy

Cancellation Rights

You may cancel an appointment at any time on giving 48 hours notice

You may cancel an appointment at any time by contacting us at 800-6877464 or by sending us an email at: info@emirateshomenursing.ae.

You accept that we are not responsible and will accept no liability for any costs, expenses, or losses that you suffer as a result of your failure to properly cancel any appointment with 48 or more hours’ notice.

You will be required to pay the appointment charge where you are at fault

In circumstances where a late arrival or missed appointment is due to your action or omission, you will not be entitled to any refund or credit of the cost of the relevant appointment and you will be required to pay the appointment charge and no refund will be given.

Disruptions

If we determine that your appointment is disrupted, we will terminate the relevant appointment and enable you to reschedule the appointment. You may be entitled to a credit or refund (at our sole discretion and subject to circumstances where we are not at fault). If we determine that the disrupted appointment occurred due to your action or omission, we will not be obliged to refund or credit the cost of the disrupted appointment.

Credit or Refund

Subject to the paragraph below (circumstances where we are not at fault), we will either issue a refund or issue a non-transferable credit to your account in respect of the charge for the missed appointment or disrupted appointment (as applicable).

Circumstances where we are not at fault

You understand and accept that will not provide credits or refunds in circumstances where we are not at fault, such as in the following circumstances (which is not an exhaustive list but an indication only):

Missed Appointment or Disrupted Appointment

If we determine that a missed appointment or disrupted appointment is due to your actions or omissions and not ours.

Termination of Contract

We may end the contract between us, terminating your right to use the platform or the services, if:

1. You do not make any payment to us when it is due

2. In the other circumstances set out in termination and consequences

You must compensate us if you break the contract

If we end the contract in the situations set out in the circumstances above, we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

Complaints

In the event of a complaint, please refer to our FAQs section for our relevant processes or contact us at info@emirateshomenursing.ae for further information or queries